IT SPECIFICATIONS

Seamless digital banking solutions for your business

Signature Bank uses the latest in emerging bank technology so our customers have access to every convenience at their fingertips, with the highest level of security. Whether you are a digital banking or a mobile deposit customer or both, the following information will help you navigate a few IT requirements to successfully use our digital banking platform.
See Signature Bank’s Digital Banking Terms and Conditions.

Digital banking system requirements

System

  • Microsoft Windows 10 or later or Mac OS X 10.15 or later

Browser

  • Google Chrome (Windows, macOS) – Recommended
  • Mozilla Firefox (Windows, macOS) – Supported
  • Microsoft Edge (Windows) – Supported
  • Apple Safari (macOS) – Supported

Current and previous two major versions are supported. Browser support is subject to change without notice, so we encourage end users to configure browsers for automatic updates. Use the latest version of your browser for the most secure experience in Q2online. Any browser not listed above should be considered unsupported by Q2.

E-Statement requirements 

  • Latest version of Adobe Reader

Digital banking password requirements

  • Must be 12-60 characters
  • Must contain at least 1 number
  • Must contain a minimum of 1 lower case character
  • Must contain a minimum of 1 upper case character
  • Must contain a minimum of 1 special character
  • Password may not be the same as last 10 passwords
  • May not be the same as current password

Mobile banking requirements

  • A valid email address and telephone number are required
  • Apps function best when the GPS or native mapping app (also called Location Services) is enabled

System

Supported Android OS versions

  • Android 13.x and later – Supported
  • Android 12.x – Limited support
  • Android 11.x – Limited support
  • Android 10.x – Limited support             

Supported iOS version     

  • iOS 17.x and later – Supported      
  • iOS 16.x – Limited support

Supported WatchOS versions

  • WatchOS 9.x and later – Supported      
  • WatchOS 8.x – Limited support          

Connectivity

  • 5G – Supported
  • 4G LTE – Supported
  • Wi-Fi – Supported

Remote deposit capture requirements

In addition to a high-speed internet connection, the following certified components are required for Remote Deposit Capture.

For PCs

  • USB port 2.0 or higher
  • Framework 4.8 or higher

For Microsoft® Windows®

  • Windows® 11: Microsoft Edge™ or Google Chrome™

For Macs

  • USB port 2.0 or higher

For macOS®

  • Ventura 13: Google Chrome™
  • Sonoma 14: Google Chrome™
  • Sequoia 15: Google Chrome™

Note: The current version of Google Chrome™ and the previous two versions are supported.

Mobile deposit capture requirements

To deposit checks with Mobile Remote Deposit Capture (mRDC), an end user must have a mobile device with a rear-facing camera with a resolution of at least 5 megapixels.