IT Specifications

Signature Bank uses the latest in emerging bank technology so our customers have access to every convenience at their fingertips, with the highest level of security. Whether you are an online banking or a mobile deposit customer or both, the below information will help you navigate the few simple IT requirements that will ensure your success with our electronic banking systems.

chevron arrow Online Banking System Requirements

Supported Browsers:

  • Internet Explorer (IE) 11 & Microsoft Edge
  • Firefox
  • Safari – Apple/Mac users only
  • Google Chrome

Utilizing older browsers may result in disabled functionality or limited access to services. Supported browsers are for use with the traditional online banking interfaces and devices (desktop/laptop), and do not apply to use with mobile devices (phones/tablets). If using a phone or tablet to access online banking outside of an app, functionality and appearance may vary from the traditional interface.

It is not recommended to use Compatibility View with Internet Explorer, as the user experience is degraded.

E-Statement Requirements 

  • Latest version of Adobe Reader

chevron arrow Remote Deposit Capture Requirements

For an optimal experience, a high-speed internet connection is recommended. In addition, the following components are required for working with the application(s).

**The application does not support Apple Boot Camp or any virtualization software.**

For the PC:

  • Local administrative rights
  • USB port 2.0 or higher
  • .NET framework 4.6 or higher

For Microsoft Windows:

  • Windows 7 Service Pack 1: Microsoft Internet Explorer 11 or Google Chrome
  • Windows 8.1: Microsoft Internet Explorer 11 or Google Chrome
  • Windows 10: Microsoft Internet Explorer 11 or Google Chrome

**The current version of Chrome and its previous versions are supported.

For Apple:

  • OS X El Capitan: Google Chrome

chevron arrow Online Banking Password Requirements

  • Must be 8-25 characters
  • Must contain at least 1 letter
  • Must contain at least 1 number
  • Must contain one of the following special characters (+_ % ! $ * -)
  • Must NOT contain @ or #
  • May contain both upper case and lower case letters**QuickBooks Directline user passwords need to be all lower case.

chevron arrow Mobile Banking System Requirements

Hardware

  • Apple phones & tablets
  • Android phones & tablets
  • Microsoft Surface Pro

Mobile Banking – Browser

  • Supported Browser(s)
    • Default device web browser with HTML 5 support
  • Operating System(s)
    • All
  • Devices
    • Most Android and iPhone

Mobile Banking App 

  • Operating System(s)
    • It is important to maintain the latest operating system available.
    • Please perform updates to SB app when available.
  • Devices
    • Apple devices meeting OS requirements
    • Android devices with a screen size of at least 3.5” diagonal and meeting OS requirement, excluding tablets
    • Camera required for mobile deposit

**We do not support mobile products on Jailbroken or Rooted Devices.**